Branch Manager
Job Summary
The Branch Manager is responsible for overseeing the daily operations of the branch, ensuring the achievement of business targets, maintaining customer satisfaction, and managing staff performance. This role requires strong leadership, financial management, and customer service skills to drive growth and profitability.
Duties & Responsibilities
- Operational Supervision: Supervise and manage all branch operations to ensure smooth functioning.
- Strategy Development: Develop and implement strategies to achieve Agent Network Merchant, sales, revenue, and profitability targets.
- Expense Monitoring: Monitor and control branch expenses to ensure cost-efficiency.
- Customer Relationship Management: Build and maintain strong relationships with customers to improve retention and satisfaction.
- Staff Leadership: Lead, train, and motivate branch staff to achieve individual and team performance goals.
- Compliance Assurance: Ensure compliance with company policies, procedures, and regulatory requirements.
- Performance Review: Review financial reports and provide management with regular updates on branch performance.
- Business Growth Identification: Identify opportunities for business growth and market expansion.
- Issue Resolution: Resolve customer complaints and operational issues in a timely and professional manner.
- Risk Management: Ensure proper risk management, security, and safety measures within the branch.
Job Requirements
- Education: Bachelor’s degree in Business Administration, Finance, or Management.
- Experience: Proven experience in branch management, sales, or operations.
- Leadership Skills: Strong leadership and people management skills.
- Financial Acumen: Excellent financial management and analytical abilities.
- Communication Skills: Strong communication, negotiation, and interpersonal skills.
- Pressure Management: Ability to work under pressure and achieve targets.
- Technical Proficiency: Proficiency in ERM (Enterprise Risk Management), MS Office, and relevant business software.
Submission Guidelines
Interested national candidates are kindly requested to submit their application (cover letter & updated CV) no later than 08 OCT 2025 to the following email:
Behtar Group of Companies
Overview
Behtar is a prominent group of companies that has been at the forefront of the telecommunications, mobile money, and e-commerce sectors for over 20 years. Founded with the vision of connecting people and businesses while facilitating commerce in an increasingly connected world, Behtar has evolved into a leading provider of innovative services in Afghanistan.
Our Journey
Initially starting as a small telecom service provider, Behtar quickly recognized the vast potential for growth and expansion in the financial services sector. We dedicated ourselves to delivering innovative and cutting-edge solutions designed to improve the lives of our customers. Notably, we were the first to introduce high-speed internet and mobile banking services in Afghanistan, which significantly contributed to our rapid customer base expansion.
As time progressed, we continued to adapt and evolve, ensuring that we met the changing needs of our customers. Our commitment to pushing the boundaries of what is possible has been a driving force behind our success.
Today’s Commitment
Today, Behtar is a well-established and respected player in both the telecommunications and financial services sectors. We are known for our commitment to excellence and our ability to deliver results. As we look to the future, we are excited to continue our growth and enhance our services for our customers for many years to come.
