Digital Banking General Manager
Job Description: Digital Banking General Manager (ATM Services)
Organization: Bank-e-Millie Afghan (BMA)
Job Purpose
The Digital Banking General Manager is responsible for managing and maintaining efficient ATM services and operations. This role involves overseeing quality service administration, network marketing, and advertising to enhance ATM services. The ADC Manager will collaborate with vendors and management on appropriate ATM placement and provide insights based on experience to achieve organizational goals.
Key Responsibilities
1. ATM Services Management
- Oversee the administration of quality ATM services and operations.
- Evaluate the organization’s current and future needs regarding ATM services.
2. Strategic Planning
- Establish departmental and organizational goals that contribute to growth.
- Implement and enforce strategies to optimize operations and services, including debit and credit card production, deposits, and withdrawals.
3. Performance Assessment
- Prepare written proposals and conduct cost-benefit and risk analyses.
- Negotiate pricing of products and services to maximize revenue from ATM-related offerings.
4. Operational Oversight
- Administer the bank’s ATM products, operational systems, and services.
- Address customer issues related to ATMs, including account problems and fraud.
5. Monitoring and Evaluation
- Evaluate daily performance of ATM operational services and recommend necessary upgrades and maintenance.
- Communicate results and recommendations to top management.
Job Requirements
- Education:
- Bachelor’s Degree or MBA preferred.
- Educational qualification in ATM engineering or a business-related degree.
- Experience:
- Minimum 3-4 years in a similar role within the cash business.
- Skills:
- Excellent knowledge of industry operations and leading technology.
- Strong communication (written and verbal), interpersonal, and negotiation skills.
- Autonomous, results-oriented, and determined to succeed.
- Ability to maintain strong ethical and professional values.
- Proficient in written and spoken English and local languages.
- Capable of operating effectively in diverse cultural environments.
Submission Guidelines
How to Apply:
Qualified and interested applicants should apply online or submit their CVs and applications to the BMA’s HRM department in Kabul at the following address:
Bank-e-Millie Afghan (BMA)
Head Office, Ibne-Sina Watt
Email Submission:
- Send applications to: vacancies@bma.com.af
- Please mention the vacancy name and number in the subject line of your email or application papers.
Note: Only shortlisted candidates will be contacted.
Bank-e-Millie Afghan Bank-e- Millie Afghan (BMA) was the first financial institution established in Afghanistan in 1933. Similarly, it was the first financial institution established in a public private partnership set up with 72 percent share held by private sector. As a first bank in Afghanistan, BMA introduced formal banking services to the people and government of Islamic Republic of Afghanistan. Since then, the banks competitive strength and ongoing market leadership philosophy lays in its strong capital base and proven trustworthiness. In 1976, it was fully nationalized by the government of Afghanistan. Since its establishment, BMA is a leading banking in providing modern and secure banking services. Securing depositors' funds is the top priority of the bank. At the same time, the bank is contributing considerably to the development of manufacturing, agriculture, services, and international trade in the country. BMA is operating based on strong corporate governance principles, financial risk management and strict compliance to keep its credibility and trust. BMA has 15 city branches in Kabul and 21 provincial branches and equity investments in United States of America and England. And it is celebrating its 84th years of fame.
