Branch Manager (Kabul)

Job Summary

The Branch Manager is responsible for overseeing the overall operations, performance, and service delivery of the branch. This role ensures that all banking activities comply with internal policies, regulatory guidelines, and the bank’s strategic objectives. The Branch Manager leads and guides branch staff, drives business growth, enhances customer experience, and safeguards operational integrity.

Key Responsibilities:

·       Supervise daily transactions and manage branch sales and deposit growth.

·       Maintain strong internal controls and ensure compliance with audit standards.

·       Resolve complex customer issues and prepare performance reports.

·       Monitor risks, develop staff capabilities, and foster a professional, service-oriented environment.

This position requires strong leadership, sound decision-making, financial expertise, and the ability to build lasting customer relationships while upholding the bank’s values and operational standards.

Duties & Responsibilities

·       Seek opportunities for branch business development within the related area.

·       Head the expansion into new markets and continue growth among existing clients.

·       Build relationships with existing clients to increase their current spending.

·       Drive peak performance and sales success across the branch area.

·       Ensure all administration for sales is completed effectively.

·       Achieve approved business targets related to the branch for the financial year.

·       Report on sales progress regularly.

·       Visit new customers daily.

·       Attend events and conferences with prior approval from the line manager.

·       Build a strong network with local businessmen.

·       Maintain and retain existing customers of the branch.

·       Identify sales opportunities in the market.

·       Act as a key contact for large customer accounts.

·       Provide daily, weekly, monthly, quarterly, and yearly reports to the line manager.

·       Enhance the brand image of Ghazanfar Bank in the branch area.

·       Monitor customer transactions closely for retention purposes.

·       Assess customer needs and satisfaction with Ghazanfar Bank services.

·       Market the branch within the community to attract business.

·       Manage and oversee all banking policies, procedures, and processes.

·       Maintain and care for branch assets.

·       Monitor employee behavior, attitude, and knowledge level.

·       Build employee capacity and respond to official letters from NGOs and NPOs in coordination with the Operations Department.

·       Increase the number of bank accounts.

·       Conduct inspections and general control of the branch, employees, and guest house.

·       Perform any other responsibilities assigned by the line manager.

Job Requirements

Educational Qualifications:

·       Bachelor’s degree in Business Administration, Finance, Economics, or a related field.

·       Master’s degree in Business Administration or Finance is preferred.

·       Certifications in banking, financial management, or leadership (e.g., Certified Branch Manager) are an advantage.

Experience Required:

·       Minimum 3-5 years of experience in banking or financial services, with at least 2 years in a supervisory or managerial role.

·       Proven experience in retail banking, customer relationship management, and team leadership.

·       Familiarity with banking regulations, risk management, and financial performance analysis.

Competencies Required:

·       Strong understanding of banking products, financial management, and revenue generation strategies.

·       Ability to build and maintain long-term customer relationships by delivering superior service.

·       Skilled in managing branch operations, ensuring compliance, and maintaining high service standards.

·       Proficiency in analyzing financial data, market trends, and branch performance metrics.

·       Ability to make informed and effective decisions under pressure.

·       Strong ability to identify challenges and implement solutions effectively.

Personal Attributes:

·       High integrity and ethical standards.

·       Strong interpersonal and communication skills.

·       Goal-oriented with a proactive approach to achieving branch objectives.

·       Resilient and adaptable to changing market and operational conditions.

·       Detail-oriented and organized, with the ability to multitask effectively.

Leadership Capabilities:

·       Ability to inspire, motivate, and guide branch staff to achieve individual and collective goals.

·       Align branch operations with the organization’s strategic objectives.

·       Manage employee and customer conflicts professionally and effectively.

·       Coach and mentor team members to enhance their skills and career progression.

·       Build strong relationships with customers, staff, and senior management to drive business success.

Submission Guideline

Applicants who meet the above requirements are invited to submit their updated Curriculum Vitae (CV) or Resume to recruitment-officer@ghazanfarbank.com. Please ensure that you include the position title and vacancy announcement number in the email subject line (Branch Manager GB/EAD/28). Applications that do not follow this format will not be considered.

Note: Shortlisted candidates will be contacted for further recruitment processes.