Brand Shop Representative (Helmand - Grishk)
Job Description: Brand Shop Representative
Job Summary
The Brand Shop Representative will be responsible for assisting with client services, providing help and advice to customers regarding the organization's products and services, and keeping accurate records of discussions or correspondence with customers.
Duties & Responsibilities
Key Responsibilities
- Customer Complaint Handling: Address and resolve customer complaints effectively.
- Client Service Assistance: Assist with client services as needed.
- Product Guidance: Provide help and advice to customers using the organization's products and services.
- Problem Identification: Identify customer problems and promote sales.
- Customer Liaison: Liaise with customers within the given Service Level Agreement (SLA).
- Issue Processing: Process customer complaints, requests, and issues within the given SLA.
- Escalation Management: Escalate customer complaints and issues within the given SLA as necessary.
- Customer Feedback: Update customers after successful service and gather their feedback.
- Sales Targets: Meet both SIM and recharge targets on a monthly basis.
- Daily Reporting: Submit daily sales reports to the supervisor.
- Team Collaboration: Work with the team to create a pleasant working environment.
- Record Keeping: Maintain accurate records of discussions or correspondence with customers.
- Regulatory Compliance: Ensure compliance with ATRA rules and regulations while selling SIMs in the open market.
- SAF Submission: Submit the SAF on time to SAF management and update the record of SAF submissions.
- Promotion Awareness: Inform customers about new promotions and services.
- Overall Service: Provide comprehensive service, sales, marketing, and customer care.
Job Requirements
Qualifications
- Education: High school graduate; a bachelor's degree in a relevant field is preferred.
- Experience: 1 to 2 years of relevant experience.
- Language Proficiency: Fluent in local languages (Dari or Pashto) and a good understanding of English.
- Computer Skills: Knowledge of computer programs, especially office packages.
- Work Ethic: Demonstrates a strong work ethic.
- Communication Skills: Possesses excellent communication skills.
- Integrity: Uphold integrity and honesty in all dealings.
- Pressure Management: Capable of performing well under pressure.
- Problem-Solving Ability: Ability to troubleshoot and resolve issues that arise during work.
- Travel Willingness: Willingness to travel to other provinces and work additional hours.
- Policy Adherence: Adheres to company rules and policies.
Submission Guidelines
Interested candidates should fill out and submit the APPLICATION FORM with complete and correct information. To access the APPLICATION FORM, please copy and paste the link into your web browser:
Afghan Wireless Communication Company (www.afghan-wireless.com) is Afghanistan’s first and largest wireless communications company. AWCC has been a catalyst for Afghanistan’s growth, investing over $750,000,000 to date, creating over 100,000 jobs, and employing more than 6000 people, including a technical team with 20 years of market-leading expertise and experience.
Having received our telecommunications license from the Ministry of Communications, Information & Technology in 1998, AWCC was the was the first organization to offer cellular service to Afghan consumers and businesses. Today, 25 years later, AWCC is the largest mobile network operator in the country, delivering rapid, reliable, and robust communications services to more than 5,000,000 customers – from individual consumers to Government entities and from small, local businesses to large, international organizations – in all 34 Provinces.
AWCC is a true pioneer of Afghanistan’s telecom sector, consistently developing and deploying innovative voice, data, internet, and mobile financial services. AWCC was the first operator to launch 4G LTE services in the country and we now have a 4G nationwide network that is larger than all the other mobile operators’ networks combined. As one of the first operators to receive a fiber optic network license, AWCC has invested heavily in building a world-class, nationwide fiber network that delivers high-speed data and internet service with unparalleled security and reliability. AWCC’s mobile money arm, Afghan Besim Mobile Money Company (ABMMC), offers swift, secure mobile banking services nationwide, including money transfers, salary disbursements and smart payment of utility bills for consumers, businesses and Government entities.
AWCC is a core part of the Bayat Group (www.bayat-group.com), Afghanistan’s largest private company and employer. The Bayat Group has more than 20 years of experience and expertise building enabling enterprises and infrastructure that have helped drive the country’s development in critical fields. The Group includes the Bayat Foundation (www.bayatfoundation.org), Afghanistan’s largest private foundation, which focuses on improving the quality of life for the most vulnerable and at-risk Afghan people. The Bayat Foundation has implemented thousands of projects in all 34 provinces of Afghanistan, including constructing twelve hospitals that have treated over 3,000,000 mothers and children, and providing life-saving humanitarian aid, clothing, food, and medical supplies to millions of people across the country.
