About Insta Telecom

Insta Telecom is one of the largest internet service providers (ISPs) in Afghanistan. Its corporate headquarters is in Kabul, and it has fully functional regional offices in major cities, including Kandahar, Herat, Mazar-e-Sharif, Jalalabad, Ghazni, Helmand, and Kunduz. The company is 100% Afghan-owned, and its nationwide network and operations are managed by a team of over 100 experienced, trained, and qualified professionals, including Afghans and international experts. Insta Telecom takes pride in being an Afghan company that delivers modern telecommunication services through its expansive infrastructure across the country. Focusing on providing reliable connectivity solutions, the company caters to the evolving needs of residential and business customers in Afghanistan's rapidly growing telecommunications market.

Job Summary
An IPTV Marketing Associate typically works in the telecommunications or media industry, focusing on Internet Protocol Television (IPTV) services. The role involves various responsibilities related to the delivery, support, and marketing of IPTV products.

Job Title: IPTV Associate

The IPTV Marketing Associate is responsible for supporting the deployment, operation, and customer experience of IPTV services. This role involves assisting with technical support, troubleshooting issues, and collaborating with various departments to enhance service delivery and customer satisfaction.

Duties & Responsibilities
An IPTV Marketing Associate typically has a range of responsibilities that support the marketing team in promoting IPTV services and products. Here are some common duties associated with this role:

• Market Research: 
• Conduct research to understand target demographics, market trends, and competitive analysis. Gather data on customer preferences and viewing habits.
• Content Creation:
•  Assist in creating marketing materials such as brochures, flyers, social media posts, and email campaigns. This may include writing copy, designing graphics, or collaborating with designers.
• Campaign Support:
•  Assist in the planning and execution of marketing campaigns, including promotions for new channels, shows, or services. Track campaign performance and report on results.
• Event Coordination:
•  Help organize promotional events or community outreach programs to increase brand awareness and customer engagement.
• Customer Engagement:
•  Interact with customers via phone, email, or social media to answer questions about services, gather feedback, and promote new offerings.
• Data Analysis:
•  Analyze data from marketing campaigns and customer feedback to identify areas for improvement and inform future strategies.
• Collaboration: Work closely with other departments such as sales, customer service, and product development to ensure cohesive messaging and branding.
• Monitoring Competitors: Keep an eye on competitors’ marketing strategies and promotions to identify opportunities for differentiation.
• Reporting: Prepare regular reports on marketing activities, campaign performance, and market trends for management review.

Job Requirements

• Education:
•  Bachelor’s degree in Telecommunications, Media Studies, Information Technology, or a related field preferred; relevant experience may be considered in lieu of a degree.
• Experience:
•  Previous experience in customer support, telecommunications, or media services is a plus.
• Technical Skills:
•  Familiarity with IPTV technology, streaming protocols, and digital media formats; basic understanding of networking principles is desirable.
• Communication Skills:
•  Strong verbal and written communication skills; ability to explain technical concepts to non-technical customers.
• Problem-Solving Skills: 
• Ability to troubleshoot technical issues effectively and provide solutions promptly.

Submission Guideline
Interested applicants may submit their CVs to

jobs@instatelecom.com