About Shahy Distribution Logistic Company

Established in 2017, Shahy Group (SGC) is a dynamic organization that has diversified into multiple sectors in Afghanistan. Originally focusing on telecom, SGC now encompasses expertise in construction, logistics, tenders, security services, and FMCG manufacturing and distribution. Shahy Group has established its own Etopup platform, Shahy TopUP, which stands as the most impactful business within SGC. Integrated with all major network operators (MNOs) in Afghanistan, Shahy TopUP effectively sells and distributes their products (e-credit) through a network of over 24,000 outlets nationwide. This platform plays a pivotal role in facilitating widespread access to electronic credits across the country's telecom sector. SGC is committed to innovation, excellence, and maintaining strong partnerships across various sectors, driving sustainable growth and contributing to Afghanistan's economic landscape

Job Description: ATOMA Agent

Job Summary

The ATOMA Agent will be responsible for handling sales activities while maintaining a positive, empathetic, and professional attitude toward customers at all times.

Duties & Responsibilities

• Respond promptly to customer inquiries.
• Acknowledge and resolve customer complaints.
• Process SIM swap requests from customers to the support team and follow up until resolved.
• Handle SIM registration, contract changes, owner changes, PIN code, and PUK code requests as per process and ensure completion.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with the field team and support team as necessary.
• Provide feedback on the efficiency of the customer service process.
• Report any competitive activity observed in the market, such as new offers and marketing activities.
• Ensure customer satisfaction and provide professional customer support.
• Provide services to customers, including but not limited to:
• Airtime sales (voucher card and EVD)
• Bundle selling
• Providing information about bundles and offers
• Registering customer complaints about offers and bundles
• Customer re-registration
• Proper record-keeping of all activities and transactions.
• Generate sales leads.

Job Requirements

Qualifications:

• Education: High school graduate; general education or equivalent (Bachelor's preferred).
• Experience: 1-2 years of work experience dealing directly with customers.
• Languages: Must be fluent in Dari, Pashto, and English.
• Technical Skills: Proficient in MS Office programs (Word, Excel, PowerPoint).
• Skills:
• Good marketing skills.
• Sales presentations.
• Teamwork.
• Strong communication skills complemented by a professional and respectful attitude.
• Problem-solving aptitude, creative thinking, and the ability to work under pressure in a stressful environment.

Submission Guideline

Interested candidates should submit their updated CV along with a cover letter to info@shahydistribution.com. Please mention the subject line as  ATOMA Agent Application - Shahy Group.