Representative-Services Centers Support(Re-announced)
Job Overview
Post Attachments
Job Summary
Kabul Skyscraper Services (KSS) is hiring a Representative - Services Centers Support.
Duties & Responsibilities
· Support S&D Service Centers: Provide assistance for ATOMA store on a daily basis as raised in the WhatsApp Group or through email.
· Issue Resolution: Share issues with related divisions and follow up until resolution.
· Assist Sales Academy: Help in MS Team training sessions.
· Monitor Applications' Performance: Conduct daily checks on channel-related applications' performance/behavior; report issues to the related team and follow up until resolved.
· Educate S&D SIM Channels: Provide training on new products and services.
· Prepare Briefs and Trainings: Create briefs and training materials for new product launches, features, or improvements to be communicated to all channels.
· Maintain Records: Keep a proper record of issues with resolution history.
· Track Expenses: Maintain records for service center kitchen expenses and classmate licenses.
· Document Recruitment History: Keep track of training and attendance for all service centers based in provinces.
Job Requirements
Education
· 12th Grade (High School Graduate) with three or more years of experience as a front-line agent.
Computer Skills
· Proficiency in MS Office Package, Email, Printing, Scanning, Browsing.
Required Languages
· Dari, Pashto, and English.
Abilities
· Ability to multi-task and work under pressure.
· Ability to work independently and as an effective team member.
· Ability to set priorities and meet deadlines.
· Strong communication and negotiation skills.
Submission Guideline
Qualified candidates are requested to send their updated CV to hr.coordinator@kabulskyscraper.com. Please include the job title and province name in the subject line by 18 June 2025.
Important Note: Clearly indicate the position title you are applying for in the email subject line.
Please do not send working certificates, educational certificates, or any other additional documents while applying for the post. We will request these documents if you are selected for the next steps of recruitment.
Only shortlisted candidates will be invited for an interview.
About Kabul Skyscraper Services
Kabul Skyscraper Services “KSS” is a private limited company registered with Afghanistan Ministry of Commerce, working in many sectors, providing services to National, International and Government Agencies in Afghanistan. As well as, resulting our hard work and diligence, KSS has successfully achieved certification of ISO 9001 in 2008 and ISO 27001 in 2013.
KSS is Kabul based, with broad networks and experience. The team has developed an exemplary reputation for the delivery of successful projects. KSS exclusively operates and deliver including HR outsourcing services (modern requirements of human resources strategic planning, recruitment & Selection, training & development, call center & mass communication services (Call center Outsourced services, telecommunication equipment, IT solutions), project & business management, logistic, supportive services such as cleaning and maintenance.
Kabul Skyscraper Services vision is to put all their efforts and exhaust its energies for the overall development of entire Afghanistan, generally It envisions providing state of the art technical support in the fields of technology /industry, infrastructure, maintenance, Consultancy, warehousing and transportation to make its prosperous, healthy and environment friendly Afghanistan.
