About AfghanPAY Services Company

Afghan Pay Services Company was established in 2020 with registration number 144980 and license number 70362 is registered in the Ministry of Industry and Trade. AfghanPAY started its activities in the field of electronic payment, e-up up, tickets booking and distribution channel for telecommunication companies to create a unique system and significant market presence in Afghanistan from different angles. Developed different in terms of supplying different telecommunication product lines. Moreover, AfghanPAY contracted FTTH (fiber to the home) project in partnership with Afghan Telecom Company (AFTEL) with the intention of providing high-speed internet & digital services to residential & business areas in every corner of the country to serve its beloved nation with contemporary technology and gain significant market presence in the country. 

Afghan Pay with registration number 144980 and license number 70362 is registered in the Ministry of Industry and Trade. Afghan Pay management team has more than 13 years of experience in the field of sales and distribution of telecom sectors products in the market.

Afghan Pay is committed to enter into market with a strong trading system B2B and B2C platform according to national and international norms with dedicated team, we research market goals to find and implement them.

The Afghan pay team has more than 12 years of experience in various business fields. We want to develop new business networks such as KIOSK, POS Terminals and API so that we can expand our coverage and give customers access to electronic products anytime, anywhere. To make sure that all over the country covered.

Afghan Pay intends to increase its products in every corner of the country to make your dreams come true. Click on the button on your phone to book your travel ticket and pay electronically without any risk or worry.

We know that anyone who wants to pay their electricity bill without going to a bank or Brishna company, Afghan pay invested for your satisfactions and wants to make sure all your needs are available on your phone.

Today’s technological revolution has triggered our attention to revolutionize the lifestyle of our nation through investing in the realm of technology & digitalization which is possible by launching FTTH (Fiber to the home) cutting-edge technology to provide our people in every corner & counter with a high-speed bandwidth internet that trigger a high standard living style facilities though out Afghanistan

Job Description: Installation and Support Technician - FTTH

Job Summary

The Installation and Support Technician - FTTH plays a vital role in maintaining, troubleshooting, and optimizing FTTH network infrastructure. This position requires a hands-on approach to fiber-optic technology, ensuring network reliability, delivering high-quality service, and providing technical support to customers and internal teams. Additionally, the technician will execute specific tasks assigned by the supervisor or manager, ensuring smooth operations and adherence to company standards.

Duties & Responsibilities

·       Installation & Maintenance:

• Set up, configure, and maintain fiber-optic network active components, including ONUs (Optical Network Units), WAP (Wireless Access Points), IPTV/CTV (Internet Protocol Television/Cable Television), CCTV Security Camera Services, and VOIP (Voice over IP) services.

·       Troubleshooting & Repairs:

• Diagnose and resolve FTTH network issues, including equipment failures.

·       Network Monitoring:

• Use monitoring tools to track network performance and proactively address potential issues.

·       Customer Interaction & Support:

• Communicate effectively and assist customers with technical inquiries, service disruptions, and equipment troubleshooting.
• Provide client support via various channels such as WhatsApp, email, phone calls, or in-person visits for swift technical assistance to ensure customer satisfaction.

·       Hardware/Software Testing:

• Test new hardware/software before full deployment to prevent issues.

·       Documentation:

• Maintain accurate records of service installations, repairs, and upgrades.

·       Reporting:

• Generate network performance reports, recommend improvements, gather customer feedback, and report recurring issues to the line manager or supervisor.

·       Collaboration:

• Work closely with engineers, fiber technicians, and other relevant teams to ensure continuous network operations and service delivery through timely and efficient services.

·       Task Execution:

• Carry out assigned tasks from the supervisor or manager, which may include:
• Urgent troubleshooting and on-demand network repairs.
• Supporting service activation requests for new FTTH customers outside official hours.
• Assisting in network expansions, migrations, or infrastructure upgrades.
• Coordinating with field technicians for service restoration efforts.
• Preparing reports, summaries, or technical documentation as instructed.

Job Requirements

·       Education:

• Bachelor’s degree in Information Technology, Computer Science, Telecommunications, or a related field preferred, or equivalent work experience.

·       Certifications:

• Certifications in relevant technologies such as CompTIA A+, Network+, Cisco, CFOT (Certified Fiber Optic Technician), or equivalent are a plus.

·       Technical Skills:

• Strong understanding of fiber-optic technology and FTTH network architecture.
• Experience with network troubleshooting tools.
• Knowledge of IP networking, routing, and switching.

·       Physical Requirements:

• Ability to work in field environments, including confined spaces.

·       Soft Skills:

• Excellent problem-solving and communication skills.
• Flexibility to work different shifts, including evenings, weekends, and national holidays.
• Ability to work independently and collaboratively.

Job Location

• Candidates must be residents of Kunduz province.

Submission Guidelines

AfghanPAY Services Company seeks quality candidates with expertise and potential within our business lines. Interested candidates should submit their cover letter and CVs to hr@afghan-pay.com.

Please include your vacancy number (AFP-2025-007) and field of expertise in the subject line of your email.

Note: Only shortlisted candidates will be contacted.