About Afghan Wireless Communication Company

Afghan Wireless Communication Company (www.afghan-wireless.com) is Afghanistan’s first and largest wireless communications company. AWCC has been a catalyst for Afghanistan’s growth, investing over $750,000,000 to date, creating over 100,000 jobs, and employing more than 6000 people, including a technical team with 20 years of market-leading expertise and experience. 

Having received our telecommunications license from the Ministry of Communications, Information & Technology in 1998, AWCC was the was the first organization to offer cellular service to Afghan consumers and businesses. Today, 25 years later, AWCC is the largest mobile network operator in the country, delivering rapid, reliable, and robust communications services to more than 5,000,000 customers – from individual consumers to Government entities and from small, local businesses to large, international organizations – in all 34 Provinces. 

AWCC is a true pioneer of Afghanistan’s telecom sector, consistently developing and deploying innovative voice, data, internet, and mobile financial services. AWCC was the first operator to launch 4G LTE services in the country and we now have a 4G nationwide network that is larger than all the other mobile operators’ networks combined. As one of the first operators to receive a fiber optic network license, AWCC has invested heavily in building a world-class, nationwide fiber network that delivers high-speed data and internet service with unparalleled security and reliability. AWCC’s mobile money arm, Afghan Besim Mobile Money Company (ABMMC), offers swift, secure mobile banking services nationwide, including money transfers, salary disbursements and smart payment of utility bills for consumers, businesses and Government entities.  

AWCC is a core part of the Bayat Group (www.bayat-group.com), Afghanistan’s largest private company and employer. The Bayat Group has more than 20 years of experience and expertise building enabling enterprises and infrastructure that have helped drive the country’s development in critical fields. The Group includes the Bayat Foundation (www.bayatfoundation.org), Afghanistan’s largest private foundation, which focuses on improving the quality of life for the most vulnerable and at-risk Afghan people. The Bayat Foundation has implemented thousands of projects in all 34 provinces of Afghanistan, including constructing twelve hospitals that have treated over 3,000,000 mothers and children, and providing life-saving humanitarian aid, clothing, food, and medical supplies to millions of people across the country.  

Job Summary and Details

Job Summary

The Optimization and Planning Engineer is responsible for meticulously verifying the KPI reports submitted by the team and initiating troubleshooting processes in case of KPI degradation.

Duties & Responsibilities

• KPI Monitoring: Responsible for monitoring, troubleshooting, and optimizing CS (Circuit Switched) and PS (Packet Switched) KPIs.
• Internal Coordination: Coordinate with internal departments to resolve issues with operation teams.
• Vendor Coordination: Work with vendors for second-level support and resolution of network-related KPI issues.
• Requirement Assistance: Assist internal departments with new requirements and services.
• Target Achievement: Achieve targets for availability and KPIs through periodic checks and standard routines.
• Complaint Resolution: Resolve complaints related to network KPIs.
• Reporting:
• Daily calls to top 10 destination codes.
• Daily reports on local and roaming subscribers in each VLR (Visitor Location Register).
• Documentation of existing and new trunks, including proper naming and code assignments.
• Analyze trunk traffic reports daily for both MSX (Media Gateway) and SBC (Session Border Controller).
• Update the diagram of the entire core network.
• Report on license and hardware utilization of all network elements.
• Report TC (Traffic Channel) resource of the MGW (Media Gateway) and VPU (Voice Processing Unit) Board.
• Report call drop rates, daily clear codes, SS7/SCCP (Signaling System 7 / Signaling Connection Control Part) carrier, and channel assignment success rates.

Job Requirements

• Education: Bachelor's degree in telecom engineering, computer science, or a relevant field.
• Experience:
• 2 to 3 years of relevant work experience (1 year for candidates with a master's degree).
• Knowledge:
• Good understanding of CS & PS core KPIs, signaling flows, functionalities, and troubleshooting techniques.
• Familiarity with GSM call flows and signaling protocols.
• Knowledge of telecom standards, including ITU/GSM configuration and troubleshooting of MSC (Mobile Switching Center), MGW, HLR (Home Location Register), STP (Signal Transfer Point), and OSS (Operations Support Systems).
• Language Skills: Fluent in one local language (Dari or Pashto) and English (written and spoken).
• Computer Skills: Good knowledge of computer programs and familiarity with relevant software, tools, and technology specific to the role.
• Personal Attributes:
• Strong work ethic and excellent communication skills.
• Integrity and honesty.
• Ability to perform well under pressure.
• Strong troubleshooting and problem-solving skills.
• Willingness to travel to other provinces and work additional hours.
• Adherence to company rules and policies.

Submission Guidelines

Interested candidates should fill out and submit the APPLICATION FORM with complete and correct information. To access the APPLICATION FORM, please copy and paste the link into your web browser:

APPLICATION FORM