About Afghan United Bank

Afghan United Bank is a full-fledged privately owned commercial bank incorporated on October 4, 2007. The Bank obtained its banking license under the Banking Laws of Afghanistan from the Central Bank of Afghanistan (DA Afghanistan Bank) and received incorporation license from Afghanistan Investment Support Agency (AISA). The Bank is currently operating through 34 branches and 13 booths in Kabul and other big cities of Afghanistan. The bank is offering financial products and services in both Conventional and Islamic Banking across these branches.

AUB is strengthened with the most professional bankers of the region and driven by the strategic goals set out by its Board of Management and Supervisory Board, the Bank has invested in the state of the art core banking system, Flex cube, in order to provide its customers with an extensive range of products and services. For more information kindly visit: www.aub.af or www.afghanunitedbank.com.

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Job Description: Customer Services Officer

Job Summary

The Customer Services Officer is responsible for providing excellent customer service for the bank’s clients by processing transactions accurately and on time, answering inquiries, guiding customers on various bank products, cross-selling products, and building rapport with customers.

Duties & Responsibilities

Key Responsibilities

1. Customer Service Excellence: Ensure that customers receive excellent service by providing quick and accurate information and processing requests efficiently.
2. Client Identification: Ensure proper client identifications are obtained.
3. Account Management: Verify account opening and closing processes.
4. Form Assistance: Assess bank clients and guide them in filling out required forms and applications.
5. Product Promotion: Communicate to promote various bank products to clients.
6. Document Handling: Provide needed documents and review files to ensure all documents are completed.
7. Issue Resolution: Handle or resolve client concerns and inquiries to ensure the highest possible client satisfaction.
8. Community Representation: Promote the bank’s image in the community.

Job Requirements

Qualifications

1. Education: High School Graduate; a university degree will be preferred.
2. Experience: Minimum of 1 year of experience in customer service, preferably in a banking environment.
3. Communication Skills: Excellent communication and customer service skills.
4. Problem-Solving Ability: Ability to analyze and solve problems effectively.
5. Language Skills: Good communication skills both oral and written in Dari, Pashto, and English.
6. Computer Literacy: Familiarity with computer programs (Office package).
7. Team Player: Ability to work as part of a team and under stress.

Submission Guidelines

Interested candidates who deem themselves suitable for this vacancy can share their complete profile, including an application letter, updated CV, and recent photo electronically to the email address provided below.

Email Format

Please indicate the vacancy number in the subject line of your email as follows; otherwise, your application will not be considered:

• For Kandahar Province: AUB/HR/VA/025-036 – Kandahar
• For Farah Province: AUB/HR/VA/025-036 – Farah

Submission Email 

jobs@afghanunitedbank.com

Note

Only shortlisted candidates who meet the requirements will be contacted for the further selection process.